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Hyatt Zilara Cancún

GIATA-ID: 78984

Cancun, Yucatán Peninsula, Mexico

Address

Boulevard Kukulcan Km 11.5 Hotel Zone 77500 Cancún Quintana Roo

Phone

+52 998 8815600

Hotel chain

Hyatt Zilara

URL

https://www.hyatt.com/en-US/hotel/mexico/hyatt-zilara-cancun/cunia
Hygiene
General

Use of commercially available disinfectants

Social distancing regulations

Protective hygiene screens

Enhanced cleaning programme

Time interval between room bookings

Protective equipment for employees

Health checks on staff

Services

Contactless payment

Protective equipment for guests

No high-touch furnishings in public areas

Laundry washed at a minimum of 60°C/140°F

Protective masks for guests

Hand sanitiser

Board

Packaged meals

Rooms

No high-touch furnishings

Sealing after cleaning

Property info
Category

Category (recommended)

Rating: 5
Characteristics

Spa hotel

Hotel de charme

Traveller categories

Adults only

Number of rooms & other

Wheelchair-accessible rooms

Non-smoking room

Number of rooms (total)

Number: 285
Location
Beach

Beach

Sandy

Beach bar

Number: 1

Sun loungers on the beach

Parasols on the beach

General location

Central location

Distances: entertainment & shopping

Golf course

Nearby
Facilities
General facilities

WiFi

Disability-friendly

Cloakroom

Transfer service

Safe

Reception

Hotel doctor

Medical assistance

For a fee

Laundry service

For a fee

Internet access

Garage

Currency exchange desk

Lift

Coin-operated laundry

Check-in/out service

Car park

Free of charge

Cash machine

Car rental

Multilingual staff

Baggage storage service

Air conditioning

Wheelchair-accessible

Smoking area

Outdoor furniture

Valet parking

Concierge service

Dry cleaning/laundry service

Food & drinks

Snack bar

Room service

Dining area

Restaurant

Non-smokingSmokingAir conditioning

Café

Bar/pub

Entertainment & lifestyle

TV room

Tour desk

Souvenir shop

Shops

Hairdressing salon

Banquet hall

Daily newspaper

Free of charge

Arcade/gaming room

Conferences & events

Fax

Conference room

Outdoor facilities & pools

Bath towels

Terrace

Sun terrace

Poolside bar

Pool

Freshwater

Parasols

Outdoor pool

Garden

Sun loungers

Rooms
Beds

Extra bed

Double bed

King-size bed

Separate bedrooms

Location/View

Sea view

Room types & layout

Terrace

Living room

Balcony

Bathroom

Facilities

Alarm clock

Air conditioning

Individual

WiFi

Free of charge

Desk

TV

Satellite/cable

Fan

Radio

Telephone

Direct-dial

Minibar

Mini fridge

Safe

Heating

Ironing set

DVD player

Stereo system

Internet access

Turndown service

CD player

Bathroom

Whirlpool bath

Wheelchair-accessible bathroom

Shower

Hairdryer

Bathtub

Bathrobe

Kitchen/Kitchenette

Tea and coffee making equipment

Kitchen

Fridge

Sports
Sports: general

Table tennis

Golf

For a fee

Darts

Fishing

Gym

Pool/billiards

Aerobics

Cycling/mountain biking

Yoga

Volleyball

Table football

Tennis court

Personal Trainer

Beach and watersports

Sailing

Diving

Snorkelling

Jet skiing

Aquafit

Beach volleyball

Other watersports

Wellness

Steam bath

Hot tub

Spa

Hammam

Sauna

Beauty salon

Massage treatments

For a fee

Wellness centre

Entertainment

Live music

Entertainment programme for adults

Entertainment programme

Board
Catering services

Snacks

Lunch

Individually-packed meals

Dinner

Breakfast

B & B

All-inclusive

Additional offers

Vegetarian meals

Alcohol-free drinks

Special deals

On request

Live cooking

Gluten-free meals

Diet meals

On request

Alcoholic drinks

Payment options

Payment options

VisaMasterCardAmerican Express

Location

The resort is located in the heart of Cancún's famous hotel zone on the best beach in the city. It is only fifteen minutes away from the downtown area and 20 minutes from Cancún International Airport. It is also close to the best shopping malls, restaurants and nightlife this city has to offer.

Facilities

The resort has a lift and features 285 rooms. Multilingual staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel doctor. Complimentary newspapers are available. A fax machine is available for guests' business needs.

Rooms

Rooms feature a living room, a kitchen and a bathroom. Air conditioning, central heating and a fan ensure comfortable indoor temperatures. Guests can enjoy the sea view from a balcony or terrace. Rooms have a double bed or a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, a CD player, a DVD player, an alarm clock and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer and bathrobes are available for daily use. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The resort has non-smoking rooms.

Sports/Entertainment

The outdoor pool complex provides invigorating refreshment. A hot tub invites guests to soothe their muscles, and a poolside snack bar will take care of any hungry bellies. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. A variety of activities such as cycling/mountain biking, beach volleyball, volleyball and fishing or, for a fee, golf, are offered at the resort. With jet skiing, sailing, snorkelling, diving and aquafit available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, darts, yoga, aerobics and table football. There is a wellness area with a spa, a sauna, a steam bath, a hammam and a beauty salon. Subject to charge: massage treatments. An entertainment programme and live music are also options for entertainment.

Meals

Dining facilities include a dining room, a café and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include bed and breakfast and all-inclusive. Breakfast, lunch and dinner are available. Diet meals, gluten-free meals and vegetarian dishes can be prepared on request. In addition, special catering options and snacks are available. The show cooking is a particularly special attraction. The resort offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.