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Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

GIATA-ID: 66376

Playa del Carmen/Playacar, Riviera Maya & Cozumel Island, Mexico

Address

Avenida Constituyentes 2 Centro Gonzalo Guerrero 77710 Playa del Carmen Quintana Roo

Phone

+52 984 8772900

Hotel chain

Hilton Hotels & Resorts

URL

https://hiltonbyplaya.com/playa-del-carmen
Hygiene
General

Use of commercially available disinfectants

Social distancing regulations

Protective hygiene screens

Enhanced cleaning programme

Time interval between room bookings

Protective equipment for employees

Health checks on staff

Services

Contactless check-in/-out

No high-touch furnishings in public areas

Professional cleaning service

Laundry washed at a minimum of 60°C/140°F

Protective masks for guests

Hand sanitiser

Board

Packaged meals

Rooms

No high-touch furnishings

Sealing after cleaning

Property info
Category

Category (recommended)

Rating: 5
Traveller categories

Adults only

Beach travelers

Business travelers

Building information

Built in the year

Year: 1997

Year of last renovation

Year: 2005

Storeys - main building

Number: 3

Storeys - adjacent building

Number: 3
Number of rooms & other

Wheelchair-accessible rooms

Smoking room

Non-smoking room

Number: 507

Family room

Number of rooms (total)

Number: 507
Location
Beach

Beach

DirectSandy

Sun loungers on the beach

Parasols on the beach

General location

Central location

Distances: transport & city

Bus stop

Distance: 300 m

Tourist attractions

Distance: 500 m

City centre

Distance: 300 m
Distances: entertainment & shopping

Nightclub

Distance: 300 m

Restaurant

Distance: 300 m

Shopping opportunities

Distance: 300 m

Bar/pub

Distance: 300 m
Distances: nature

Sea

Direct
Facilities
General facilities

WiFi

Disability-friendly

Cloakroom

Smoke/fire detector

Security service

Around the clock

Safe

Reception

Lobby

Hotel doctor

Medical assistance

Laundry service

Internet access

Garage

Bellboy service

Currency exchange desk

Lift

Coin-operated laundry

Check-in/out service

Car park

Cash machine

Car rental

Bicycle storage area

Multilingual staff

Bicycle hire

Baggage storage service

Air conditioning

Wheelchair-accessible

Foyer

Smoking area

Outdoor furniture

Concierge service

Dry cleaning/laundry service

Food & drinks

Snack bar

Room service

Dining area

Restaurant

Non-smokingSmokingAir conditioning

Café

Breakfast room

Bar/pub

Picnic area

Entertainment & lifestyle

TV room

Tour desk

Souvenir shop

Shops

Playroom

Newspaper stand

Hairdressing salon

Disco

Banquet hall

Theatre hall

Arcade/gaming room

Conferences & events

Fax

Conference room

Business centre

Outdoor facilities & pools

Bath towels

Terrace

Size: 1 sqm

Sun terrace

Poolside bar

Parasols

Outdoor pool

FreshwaterNumber: 2

Indoor pool

Garden

Size: 1 sqm

Sun loungers

Rooms
Beds

Extra bed

Double bed

King-size bed

Location/View

Sea view

Room types & layout

Terrace

Balcony

Bathroom

Facilities

Alarm clock

Air conditioning

WiFi

Free of charge

Desk

TV

Satellite/cable

Slippers

Fan

Tiled floor

Radio

Telephone

Direct-dial

Minibar

Mini fridge

Safe

Heating

Central

Ironing set

DVD player

Cleaning on departure

Internet access

Turndown service

Bathroom

Whirlpool bath

Wheelchair-accessible bathroom

Shower

Hairdryer

Bathtub

Bathrobe

Personal care products

Kitchen/Kitchenette

Tea and coffee making equipment

Microwave

Fridge

Sports
Sports: general

Squash

Tennis

Sports equipment hire

Table tennis

Handball

Gymnastics

Gym

Pool/billiards

Aerobics

Basketball

Cycling/mountain biking

Yoga

Volleyball

Tennis court

Personal Trainer

Beach and watersports

Diving

Snorkelling

Aquafit

Aqua aerobics

Beach volleyball

Windsurfing

Wellness

Solarium

Steam bath

Hot tub

Cure treatments

Spa

Hammam

Sauna

Beauty salon

Massage treatments

Hydrotherapy

Wellness centre

Entertainment

Live music

Entertainment programme for adults

Entertainment programme

Board
Catering services

Snacks

Only included in All-Inclusive

Lunch

Individually-packed meals

Dinner

Buffet

Full board

Breakfast

Individually-packed meals

All-inclusive

Additional offers

Vegetarian meals

Alcohol-free drinks

Only included in All-Inclusive

Special deals

On request

Live cooking

Diet meals

On request

Alcoholic drinks

Only included in All-Inclusive
Miscellaneous

Hire car

Pets

Payment options

Payment options

VisaMasterCardAmerican Express

Location

This all-suites resort is located on one of the most beautiful beaches in Playa del Carmen and this is an exotic destination that offers privacy and comfort. The Quinta Avenida is about 100 m from the hotel, where there are bars, nightclubs and restaurants. Nearby is the pier where guests can take the ferry to the island of Cozumel, which is part of the second-largest reef in the world. A bus stop and various shopping facilities are some 300 m away. The tourist centre is roughly 2 km from the hotel and Cancún is around 6 km. The archaeological site at Tulum is approximately 3 km, whilst Cancún airport is roughly 45 km from the hotel.

Facilities

Guests have a choice of 507 non-smoking rooms located in two 3-storey buildings with lifts. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are a number of shops, including a souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, room service, a laundry service, a hairdresser, a coin-operated laundry, a page service and a hotel doctor. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning, adjustable central heating and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a DVD player, an alarm clock and WiFi (no extra charge) are provided as well. A turndown service provides guests with additional comfort in the evening hours. Cleaning on departure is among the services offered. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The complex has family rooms and smoking rooms.

Sports/Entertainment

Plenty of active relaxation awaits guests in the pool area's 2 outdoor pools. Even in bad weather, a swim in the indoor pool is always an option. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The resort offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, beach volleyball, volleyball and basketball. With windsurfing, snorkelling, diving, water aerobics and aquafit available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, squash, yoga, callisthenics, aerobics and handball. Various wellness options are available at the resort, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments, spa treatments, hydrotherapy treatments and a solarium. Leisure facilities include an entertainment programme, live music and a dance club.

Meals

Dining facilities include a dining room, a breakfast room, a café and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Catering options include full board and all-inclusive. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. Breakfast, lunch and a comprehensive dinner buffet offer plenty of delicious variety. Diet meals and vegetarian dishes can be prepared on request. The resort also offers special catering options. The show cooking is a particularly special attraction.

Payment

The resort accepts the following credit cards: American Express, VISA and MasterCard.